We are seeking a highly motivated and customer-focused International Clinical Coordinator Specialist to assist our international individual customers in the United States.
This role is critical in ensuring seamless access to healthcare services, guiding members toward appropriate clinical resources, and addressing affordability concerns. The ideal candidate will possess strong clinical acumen, excellent problem-solving skills, and the ability to navigate complex healthcare systems.
This position requires fluency in English and one additional language to effectively support our diverse customer base.
Key Responsibilities
Customer Support & Clinical Navigation
Serve as the primary point of contact for international customers in the US, assisting them with clinical inquiries and healthcare navigation.
Guide customers to the most suitable healthcare facilities and providers based on their medical needs.
Support members in understanding their benefits, available services, and access to care.
Affordability & Access Support
Assist customers in identifying cost-effective care solutions and alternative treatment options.
Provide education on available financial assistance programs, provider networks, and payment structures.
Work closely with internal teams to resolve billing and coverage-related concerns.
Coordination & Case Management
Collaborate with healthcare providers, other case managers, and internal teams to facilitate seamless care experiences.
Ensure timely follow-ups with members to address ongoing healthcare needs and concerns.
Maintain accurate and confidential records of customer interactions and resolutions.
Communication & Multilingual Support
Provide culturally competent and linguistically appropriate support to international customers.
Act as a liaison between customers, providers, and internal stakeholders to ensure clear and effective communication.
Continuous Improvement & Compliance
Identify trends in customer needs and recommend process improvements.
Stay updated on US healthcare regulations, international insurance policies, and emerging industry best practices.
Ensure compliance with all applicable laws, company policies, and confidentiality requirements.
Qualifications & Requirements
Education: Associate's degree or equivalent required; Bachelor's degree in Nursing, Healthcare Administration, Social Work, or a related field preferred.
Experience: Minimum of 5 years in a healthcare, case management, customer service, or patient advocacy role. Previous experience working with international patients/customers is a plus.
- Languages: Fluency in English and one additional language (e.g., Spanish, French, Portuguese, Arabic, etc.).
Skills
Strong knowledge of the US healthcare system, including provider networks and cost structures.
Excellent problem-solving and critical-thinking abilities.
Exceptional verbal and written communication skills.
Empathy, cultural awareness, and the ability to handle sensitive situations with discretion.
Proficiency in Microsoft Office and CRM systems.
Why Join Cigna IH?
Opportunity to make a meaningful impact by improving healthcare access for international customers.
Collaborative and dynamic work environment within a global organization.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 72,000 - 120,000 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here ( .
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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