(Korean Bilingual) Logistics Customer Service Specialist Job at Harmonious Hiring LLC, Englewood Cliffs, NJ

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  • Harmonious Hiring LLC
  • Englewood Cliffs, NJ

Job Description

About the Role

Our client is seeking a Logistics Customer Service Specialist based in Englewood Cliffs, NJ. The role supports customer reporting and claims management, chassis utilization analysis, and non-conformance case handling under the direction of the team manager.

Requirements

Responsibilities

  • Prepare and respond to reports based on requests from Our Client customers, following task allocation and direction from the team manager
  • Analyze chassis utilization status and manage overall usage efficiency
  • Maintain and track the Claim List, ensuring timely progress updates and resolution
  • Collect and manage supporting documents for claims from shipping lines, carriers, and warehouse operations
  • Register and manage non-conformance cases in the system, including monitoring the status of non-conformance and claim records
  • Perform all other tasks as assigned

 

Qualifications

  • Bilingual proficiency in English and Korean
  • Bachelor’s degree in Business, Logistics, or related field (preferred)
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
  • Strong attention to detail and organizational skills

Benefits

Compensation

$50,000-80,000 a year depending on qualifications and experience

 

Benefits

  • Health, Dental, and Vision PPO Insurance
  • Life, STD, LTD Insurance
  • 401(K) Plan
  • Paid Time Off
  • Additional Paid Time Off (Bereavement, Wedding, Birth of a Child, etc.)
  • Years of Service Awards
  • Education Assistant Program (Based on Eligibility)

Job Tags

Full time, Work at office

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