Job Description

Job Title: Regional Loss Prevention Manager

Reports To: Sr. Manager, Loss Prevention & Business Continuity

FLSA Status: Salary Exempt

Role Type: Full Time

Work Location: Central North Carolina

Working Hours: Regular hours are Monday through Friday 9:00 am – 5:00 pm but must have a flexible schedule that meets the needs of the business (schedule may include evenings, weekends, and holidays). Responds to store-based emergencies as needed.

Company Summary: Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.

Job Summary:

The Regional Loss Prevention Manager (RLPM) is a strategic leader responsible for implementing and overseeing loss prevention, safety, and inventory management programs within their assigned region. The RLPM serves as a critical link between the corporate Loss Prevention (LP) team and field/store operations, ensuring that all loss prevention, safety, and inventory protocols align with company objectives. This role involves training, auditing, investigating, and fostering cross-functional collaboration to minimize risk, improve safety outcomes, and protect company assets.

Job Duties and Responsibilities: This description reflects management's assignment of essential functions; it does not prescribe all tasks that may be assigned.

General Leadership

• Collaborate with Regional, District, and Store Managers to enhance regional performance related to Loss Prevention, Safety, and Inventory.

• Conduct routine visits to stores, providing direct support and training to ensure adherence to LP and safety protocols.

• Utilize tools like the LP Dashboard, P&L statements, and Expense Reporting to review compliance with LP, Safety, and Inventory goals.

• Lead and participate in quarterly audits focused on Loss Prevention, Safety, and Inventory compliance.

• Act as a subject matter expert and advocate for LP strategies, promoting a culture of accountability and security across the region

Loss Prevention

• Partner with Operations and Food Teams to meet budget targets for cash and lottery loss, ensuring adherence to cash handling policies.

• Conduct investigations and interviews related to internal and external theft using resources like CCTV, Exception-Based Reporting (EBR), and whistleblower tips.

• Prepare detailed case files for internal use and potential legal proceedings, collaborating with law enforcement when necessary.

• Build and maintain strong relationships with local, state, and federal law enforcement agencies.

• Deliver training on robbery, burglary, and workplace violence prevention and response.

• Serve as an on-call leader for critical incidents, including robberies, burglaries, fires, and workplace violence events, providing immediate response and post-incident support.

Safety Management

• Lead initiatives to reduce accident rates for General Liability (GL) and Workers' Compensation (WC) incidents in the assigned region.

• Collaborate with Risk Management and store teams to ensure appropriate responses to safety incidents, including follow-ups and root cause analyses.

• Promote a culture of safety through training, inspections, and employee engagement programs.

Inventory Audit & Shrink Management

• Support Operations and Food Teams in achieving inventory shrink and total loss reduction targets.

• Participate in inventory audits, with a focus on high-shrink locations, and assist in resolving discrepancies.

• Perform department-level counts following incidents of significant loss.

• Work with store teams to develop and implement action plans to address inventory discrepancies, theft, and other loss drivers.

• Analyze inventory trends, providing actionable insights to drive improvement.

Knowledge, Skills, and Abilities: An ideal candidate will have experience with or understanding of:

• Strong analytical skills: able to identify trends and develop root cause solutions.
• Strong organizational skills: able to put together detailed reports and maintain case files.
• Strong oral and written communication skills & the ability to work with others at all levels of the organization.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Proficient in using investigative tools, LP software, and Microsoft Office Suite.
• Familiarity with federal, state, and local regulations related to criminal cases and loss prevention procedures.
• Proficiency in analyzing financial data, including Profit & Loss statements, and providing strategic recommendations.

Education and Experience : An ideal candidate will have the following education and experience:

• Bachelor’s degree in Loss Prevention, Criminal Justice, Business Management, or a related field.
• 5-10 years in multi-unit Loss Prevention/Asset Protection roles, ideally in retail or convenience store environments.
• Experience conducting investigations and interviews (Wicklander-Zulawski or Certified Forensic Interviewer (CFI) certification).

Working environment and physical requirements:

• Must be able to lift 25 pounds at times.
• Must be able to remain stationary.

Travel:

• Must be able to travel up to 75%.

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employer to all applicants and team members. Refuel does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws. The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

Version Date: 4/20/26

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At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

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