Remote Customer Service & Live Chat Representative (Full Benefits Entry Level) Job at Scada Solutions, Inc., Houston, TX

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  • Scada Solutions, Inc.
  • Houston, TX

Job Description

Job Title: Remote Customer Service & Live Chat Representative 

Location: 100% Remote

Salary: $24 - $29/hr

Schedule: Full-time, Monday–Friday

Job Summary:
We are seeking a friendly and proactive Remote Customer Service Representative to assist customers via live chat, email, and phone. This role is ideal for candidates who thrive in a fast-paced environment, love helping people, and want to work from home.

Responsibilities:

  • Respond promptly to customer inquiries via live chat, email, and phone
  • Resolve issues with patience, professionalism, and empathy
  • Document interactions accurately in CRM systems
  • Provide product information and troubleshooting guidance
  • Collaborate with the team to improve customer experience

Requirements:

  • Excellent written and verbal communication skills
  • Strong problem-solving abilities and attention to detail
  • Comfort using chat software, CRMs, and Microsoft Office/Google Workspace
  • Prior customer service or live chat experience preferred

Benefits:

 

  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Flexible scheduling options
  • Professional development and career growth opportunities

Job Tags

Remote job, Full time, Work at office, Work from home, Monday to Friday, Flexible hours

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