Remote Patient Transportation Coordinator Job at Lensa, Dubuque, IA

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  • Lensa
  • Dubuque, IA

Job Description

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Access Dubuque. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

Remote Patient Transportation Coordinator

ACC Premiere

15 Positions

ID: 87083

Posted On 02/05/2026

Job Overview

Are you passionate about delivering exceptional customer service?

At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need.

If you have experience in retail, customer service, and/or data entry, we want to hear from you!

Responsibilities

You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs. You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. You’re helping to solve one of the nation’s growing healthcare challenges - ensuring patients get to and from their medical appointments, safely and on time.

  • Consult with customers to understand their needs and determine the best option.
  • Have excellent verbal communication skills
  • Ability to adapt to different types of customers and use positive language to represent yourself and the Company
  • Use excellent customer service skills to handle escalated customer interactions

Work Environment And Workspace

  • Dedicated home office workspace, ideally a separate room with its own door
  • Adequate space to set up the workstation
  • Ability to hardwire internet (direct connection to your router)
  • Three power connections
  • No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members)
  • Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible.

Preferred Skills

  • Minimum of 2 years customer service experience in a call center environment
  • Experience supporting brand products and services
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • High school diploma required; college education preferred
  • Experience with diagnosing and troubleshooting
  • Familiarity with supporting consumer products and/or services.

Training

  • Product Training
  • Systems Training
  • Live Remote Training
  • Dayshift Training
  • 100% attendance required

Schedule

  • 8-hour shift
  • Full-time only
  • Schedules may include a weekend shift
  • Schedules are assigned in the interview process and will remain as your permanent schedule

Benefits

  • Health, dental, vision, and life insurance
  • 401(k)
  • Daily Pay
  • Employee assistance program
  • Referral Program

Ready to make a difference? Apply today and join a team that values your skills and contributions!

Primary Contact

1724689338788

LuAnn Lackey

Director of Operations ,

Phone

Phone

Phone

Fax

llamorte@accpremiere.com

Email

False

False

False

Job Details

Categories

Customer Service

Health Care

Location

Dubuque, IA

Shift

First Shift

Second Shift

Job Type

Employee

Full/Part

Full Time

Pay/Salary

$11.50-$12.00

Benefits

Health Insurance

Vision Insurance

Life Insurance

Retirement Plan

PTO (Paid Time Off)

Qualifications

Education

High School/GED

Experience

1-2 Years

Company ID

51915

Job REQ #

# Positions

15

Start Date

20260205

End Date

20260305

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ACC Premiere

About The Company

We deliver innovative customer service solutions and world-class customer experiences across a wide range of industries. Our employees support the customers of some of the world' most trusted brands. We are proud of our ability to offer flexible, fully remote work from home job as well as hybrid or in office roles for those living near one of our two Midwest locations.

If you have questions about this posting, please contact support@lensa.com

Job Tags

Daily paid, Permanent employment, Full time, Work at office, Remote work, Home office, Flexible hours, Shift work, Day shift, Afternoon shift

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