Position Number:
Location: Helena/ Tourist Info.C -PT21
County:Crittenden
Anticipated Starting Salary:$35610.02 annual salary
Job Series: Tourism Career Path
Classification: Travel Consultant
Class Code: RTO01P
Pay Grade: SGS02
Salary Range: $35610- $52703
The Travel Consultant is responsible for providing accurate and engaging information to travelers about Arkansass attractions parks heritage sites and tourism opportunities. This position assists visitors in planning itineraries offers travel recommendations and ensures the distribution of up-to-date tourism materials.
Greet and assist visitors in-person over the phone and via email with travel inquiries itinerary planning and tourism accurate and engaging recommendations on Arkansass parks historical sites lodging dining events and recreational travelers with navigating brochures maps digital travel tools and online tourism professionally to visitor concerns and inquiries ensuring a positive travel updated on current events seasonal attractions and travel trends to provide timely in marketing efforts by promoting special events heritage sites and unique experiences across the states tourism initiatives at conferences expos and community events when and update visitor records travel statistics and customer feedback with ordering stocking and organizing brochures maps and promotional materials.
Strong verbal and written communication skills with the ability to provide clear and engaging travel customer service skills with a friendly and welcoming to listen attentively and tailor travel recommendations based on visitor attention to detail and ability to keep accurate visitor to multi-task prioritize inquiries and handle a fast-paced with Arkansass geography attractions cultural sites recreational opportunities and tourism of local and statewide travel routes accommodations and transportation to resolve visitor concerns effectively and teamwork skills and the ability to collaborate with tourism partners and staff.
At least one year of experience in hospitality tourism travel consultation customer service or a related field.
Satisfaction of the minimum qualifications including years of experience and service does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management taking into consideration the employees demonstrated skills competencies performance workload responsibilities and organizational needs.
N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race color religion sex pregnancy age disability citizenship national origin genetic information military or veteran status or any other status or characteristic protected by law.
Required Experience:
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