Job Description

Job Title: UX Researcher (Retail / E-Commerce)

Location: Bolingbrook, IL 60440 (Hybrid)

Duration: 12-Month Contract

Pay Rate: $70.00 per hour

Position Overview

A leading national retail organization is seeking an experienced UX Researcher to drive user-centered insights across digital web and mobile platforms. This role will ensure that digital experiences are intuitive, engaging, and informed by meaningful user research.

The UX Researcher will partner closely with product managers, product owners, designers, analysts, and engineering teams to translate user behavior into actionable insights that influence product strategy and design decisions.

Responsibilities

• Design and execute qualitative and quantitative research studies, including usability testing, interviews, diary studies, surveys, and concept testing

• Lead end-to-end research initiatives from scoping to synthesis and presentation

• Translate research findings into clear, actionable recommendations that shape product and design direction

• Integrate user feedback throughout the full product development lifecycle

• Communicate insights through compelling storytelling, personas, journey maps, and stakeholder presentations

• Present findings in a way that promotes clarity, alignment, and informed decision-making

• Independently manage multiple research projects while aligning with business objectives and timelines

Additional Responsibilities

• Contribute to UX research best practices and documentation standards

• Facilitate cross-functional workshops and ideation sessions using research insights

• Maintain and optimize research tools and processes

• Collaborate with product, design, analytics, and optimization teams in agile environments

• Stay informed on emerging UX methodologies, tools, and industry trends

• Support initiatives focused on personalization, loyalty programs, and omnichannel experiences

• Provide guidance or mentorship to junior researchers when applicable

Required Qualifications

• Bachelor’s degree in Human-Computer Interaction, Psychology, Anthropology, Design, or related field

• 5+ years of UX research experience within digital product environments

• Experience in retail, e-commerce, or mobile app research preferred

• Proven ability to independently scope and lead research projects end-to-end

• Strong expertise in usability testing, qualitative interviews, survey design, and research synthesis

• Experience with tools such as Figma, UserTesting, Dscout, Dovetail, Marvin, or similar platforms

• Excellent written, verbal, and visual communication skills

• Experience collaborating in agile, cross-functional product teams

• Strong organizational skills and ability to manage multiple priorities

For more details reach at vgill@navitassols.com or Call / Text at 516-862-1203.

About Navitas Healthcare, LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

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