Job Description

Overview

The Service Desk Analyst II provides technical support to Executives and internal employees through multiple service channels, including walk-up tech bar support, telephone assistance, deskside support, and remote desktop tools. This role is responsible for ensuring reliable operation of end-user computing devices and supporting departmental operational tasks.

Responsibilities

• Provide first- and second-level technical support to internal users via walk-up support, phone, deskside visits, and remote assistance.
• Provide said support primarily, but not exclusively, to Executive community; including C-Level, EVPs, SVPs, VPs, Directors, and Executive Assistants.
• Troubleshoot, diagnose, and resolve hardware, software, and connectivity issues for desktop and laptop computers.
• Assist Executives and employees with device setup, software installation, configuration, and general system usage.
• Install, configure, maintain, and troubleshoot operating systems and standard business applications.
• Perform break/fix repairs, including replacing or upgrading hardware components such as memory, keyboards, motherboards, and other peripherals.
• Configure, test, and troubleshoot wired and wireless network connectivity for local and remote devices.
• Manage queue-based support work and ensure timely resolution of assigned tickets.
• Perform asset management activities, including inventory tracking, device lifecycle management, and documentation.
• Coordinate with vendors and warranty service providers to resolve hardware issues and complete repairs.
• Troubleshoot returned devices and prepare equipment for end-of-life processing and eWaste disposal in accordance with company policies.
• Support additional departmental tasks as assigned to ensure smooth IT operations.

Qualifications

• Bachelors Degree or 5 + years experience providing Executive technical support in a fast paced corporate or enterprise environment. This includes support for CEOs and other C-Levels, EVPs, SVPs, VPs, Directors, and Executive Assistants
• Working knowledge of desktop and laptop hardware, in both Macintosh and Windows operating systems, and common enterprise software.
• Working knowledge of mobile devices and common apps on both Apple and Android devices.
• Strong customer service and communication skills, verbal and written
• Ability to manage multiple tasks in a fast-paced, queue-driven environment.
• Experience with Service Now and the Google Suite, Gmail, Sheets, Docs

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Southern California $ 43.50- 59.00

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