Job Description

Position: Social Media Engagement Specialist
Location: Remote
Company: Pompa Program

About Pompa Program: 

Are you ready to join a highly motivated and rapidly growing team that is passionate about helping people with their health? Look no further than Pompa Program! Headquartered in Draper, UT and over 300 team members nationwide, we have an answer to many of the health issues that the world is facing today. We are a mission-driven company who is on a mission to empower people to take control of their health and get their lives back. Our team is incredibly aligned, and we firmly believe in the body's amazing God-given ability to heal itself. If you share our passion for improving people's health and believe in the incredible potential of the human body, then apply to be a part of something truly special.

About the role:  

Working to help Dr. Pompa with a mission-driven health brand built around cellular detox and root-cause healing. We serve health-aware individuals struggling with chronic conditions that conventional medicine hasn't solved: fatigue, brain fog, autoimmune issues, hormone imbalances, and "mystery" symptoms that persist despite trying everything.

Our social media presence generates 40,000-70,000+ monthly comments and messages. Every comment represents someone looking for answers. Your job is to make sure they feel heard and get connected to the right next step.

As a Social Engagement Specialist , you're the first point of contact for people engaging with Dr. Pompa's content. You respond to comments, send initial DMs to interested prospects, filter spam, and route conversations to the right team members.

Your job is to start conversations, create a warm first impression, and hand off to our Social Lead Specialists (DM Setters) who take over from there.

Think of yourself as the friendly front desk of our social media presence. You greet people, answer simple questions, and make sure the right person follows up with them.

Key Responsibilities:

Comment + Direct Message Engagement

• Respond to comments on our social content (organic posts, paid ads, reels, lives)
• Send initial direct messages to people who show interest
• Use templates for common responses while keeping messages warm and human
• Tag and close conversations so DM Setters can pick them up when the person replies

Comment Moderation

• Filter spam, scams, and off-topic comments
• Hide inappropriate content while preserving legitimate engagement
• Flag edge cases for manager review when you're unsure
• Protect brand reputation without over-moderating genuine comments

Routing & Triage

• Route high-intent comments (people sharing health conditions or symptoms) to DM Setter High Priority
• Route support questions (order issues, account problems) to Customer Support
• Route partnership/collaboration inquiries to the appropriate team
• Recognize crisis situations (mental health, severe health emergencies) and escalate immediately

Qualifications:

Non-Negotiables

• Speed & Accuracy: You can process high volumes quickly without sacrificing quality. We're talking 300-400+ comments per shift.
• Judgment Calls: You know when something is spam vs. a real person, when to hide vs. when to leave up, when to handle vs. when to route.
• Written Communication: Your messages sound human, not robotic. Warm, clear, professional.
• Tool Navigation: You can learn StatusBrew, AI Blaze, Google Gemini, GSuite and Slack quickly. You'll toggle between platforms without losing track.
• Independent Work: Remote role means you manage your own time. You don't need constant check-ins to stay productive.

Big Pluses

• Experience with social media moderation or community management
• Familiarity with health, wellness, or functional medicine content
• Background in customer service or frontline support roles
• Experience with StatusBrew, Sprout Social, or similar social management tools

A Day in the Life

Start of Shift: You log into StatusBrew and check the priority folders. There are 80 new comments from the last few hours across multiple posts and ads. You start with the highest-priority inbox.

First Hour: You work through the queue. "Info" comment on an ad? Reply + DM + tag + close. Spam link? Hide. Someone sharing their Hashimoto's journey? Route to DM Setter High. Question about an existing order? Route to Support. You're making 40-60 decisions per hour.

Mid-Shift: A comment comes in that's hard to categorize. It's negative but not spam, critical but maybe valid. You flag it for manager review and move on. You check Slack for any team updates or process changes.

End of Shift: You've processed 300 comments, sent 90 first-touch DMs, filtered 40 spam comments, and routed 55 high-intent leads to the DM Setter queue. The inbox is cleaner than when you started.

Performance Expectations

Metric	Target
Comments Processed Per Shift	250-350+
First-Touch DMs Sent	60-75 per shift
Response Time (New Comments)	Under 2hrs minutes during shift
Routing Accuracy	97%+ correct inbox assignment
Tagging Compliance	100% (every first-touch tagged)

What We Provide

• Template Library: Pre-written responses for common scenarios so you're not starting from scratch
• AI-Assisted Tools: AI Blaze shortcuts that speed up your workflow
• Clear Routing Rules: Decision trees for what goes where so you're not guessing
• Training & Onboarding: Practice inbox before going live, real-time feedback as you ramp
• Slack Support: Direct access to your manager for questions and escalations

Growth Path

This role is a great entry point into our team. High performers can move into Social Lead Specialist (DM Setter) roles where you own the full conversation. If you're looking to grow into sales-adjacent work, this is where you start.

Our Values: EMPOWER

• Empathy: Every comment is a real person looking for help.
• Mission Driven: We're helping people reclaim their health.
• Personal Responsibility: Own your inbox, own your decisions.
• Open Communication: Flag issues, ask questions, share feedback.
• Walk the Walk: Represent the brand with integrity.
• Enjoy the Journey: High volume doesn't mean low energy.
• Results Matter: Clean inboxes, fast responses, proper routing.

This Role Is NOT For You If...

• You struggle with repetitive tasks or high-volume work
• You need detailed instructions for every decision
• You're uncomfortable making judgment calls on some situations
• You want a role focused on creative content or strategy

Why Join Us?

• Be part of a company that is transforming lives and empowering people to take control of their health.
• Work with a team that is aligned, purpose-driven, and committed to making a real impact.
• Competitive salary and benefits package.
• Adaptive PTO and paid company holidays.
• Health, Dental, Vision, Life Insurance options.
• Opportunities for professional growth and career advancement.
• Remote work environment. 
  

Compensation Range and Schedule:
Hourly Rate: $18hour depending on experience
Schedule: Full-time (40 hours/week), Friday-Tuesday
Shift Options: Weekdays 2pm-11pm EST - Weekend 10am to 7pm EST

We are a rapidly growing company with a passionate team dedicated to making a difference in people's lives. If you are looking for a new challenge and an opportunity to make a difference, we encourage you to apply.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The Company reserves the right to modify responsibilities and assign additional duties as business needs evolve.

Currently we are only open to remote employees residing in the following states: AZ, CT, FL, GA, ID, IN, KY, ME, MI, MN, MO, NC, NE, NM, OH, OK, SC, TN, TX, UT, VA, WY

Pompa Program is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Any information you submit to Pompa Program as part of your application will be processed per the Company's privacy policy and applicable law.

All Pompa Program interviews are conducted via video or phone. You will never be asked to download Microsoft Teams or interviewed by text.

Pompa Program does not accept unsolicited resumes from employment agencies.

Job Tags

Remote job, Hourly pay, Full time, Immediate start, Shift work, Weekend work, Weekday work

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